RCA – Root Cause Analysis

RCA, OR HOW TO FIND THE TRUE ROOT CAUSES

Content:

• Traditional ways of dealing with problems.
• Using RCA to solve problems – an introduction.
• RCA against the requirements of ISO, IATF and similar standards.

IDENTIFICATION OF PROBLEMS, DETERMINING THEIR PRIORITIES AND ESTABLISHING A TEAM

Content:

• Selection of team members and identification of problems in practice.
• Problem description – mandatory elements of any description.
• Are all problems equally important? – Review and prioritisation of identified problems (decision matrix, Eisenhower matrix).
• Prioritisation of problems – simple method: pair-wise comparison, more advanced method: drawing conclusions from FMEA analysis.

Exercises:

Prioritisation using the Eisenhower matrix and decision matrix;
Case study with team formation and selection methods;
Collecting data from external sources;
Collaborative assessment of RCA documentation.

PROBLEM DESCRIPTION AND IMPLEMENTATION OF TEMPORARY CORRECTIVE ACTIONS

Content:

• Defining the problem using the 5W2H method
• IS – ISN’T method
• Use of initially known data sources about the problem – directing temporary actions

Exercises:

Case study using the 5W2H method

IS–ISN’T in describing a problem in production