Management representative for systems compliant with ISO 9001:2015, ISO 14001:2015, ISO 45001:2018

The training is aimed at providing participants with both theoretical knowledge and practical skills necessary to perform the role of a person managing and improving a management system in accordance with the requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018. Participants will acquire competencies enabling them to effectively perform the role of a management representative or coordinator for quality, environmental and occupational health and safety management.

Open training

Join a group of participants from different companies and discover industry best practices.

Currently no scheduled dates.

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TRAINING PROGRAM

For in-company training, the proposed program is a preliminary suggestion and can be freely adapted to the individual needs of the company.

The following program is indicative (the division into days is arbitrary) and the trainer adapts the course of the training to the specific characteristics of the group. Individual topics may be discussed at a different time or in a different form than indicated in the plan.

Module 1

INTRODUCTION TO THE PRINCIPLES OF FUNCTIONING OF INTEGRATED MANAGEMENT SYSTEMS

Content:

Role of the Management Representative in Integrated Management Systems
Role of top management
Structure of management systems
Integration of management systems – Annex SL
Key issues specific to systems and their integration
Principles of quality management
Principles of environmental management
Principles of occupational health and safety management
Objectives of the OHS management system
Process approach
Effectiveness and efficiency
Organizational responsibility
Risk and opportunity approach
Business continuity of the organization

Module 2

INTEGRATED MANAGEMENT SYSTEM REPRESENTATIVE

Content:

Competencies
Knowledge
Experience
Teamwork

Module 3

REQUIREMENTS FOR INTEGRATED MANAGEMENT SYSTEMS ACCORDING TO ISO 9001:2015; ISO 14001:2015; ISO 45001:2018

Content:

Context of the organization:

Needs and expectations of interested parties
Needs and expectations of employees
Scope of the management system
Management system and its processes

Leadership and commitment:

Integrated management system policy
Roles in the organization, responsibilities and authorities
Consultation and participation of employees

Planning:

Actions addressing risks and opportunities
Environmental aspects
Compliance obligations
Hazard identification and assessment of risks and opportunities
Assessment of health and safety hazards and other OHS system risks
OHS opportunities assessment
Legal and other requirements
Company mission, vision and strategy vs. objectives in the integrated management system and planning for their achievement

Support:

Resources
People
Infrastructure
Environment for the operation of processes
Resources for monitoring and measurement
Organizational knowledge
Competence
Awareness
Communication
Documented information / information security fundamentals

Operational activities:

Operational planning
Requirements for products and services
Design and development of products and services
Control of externally provided processes, products and services (purchasing, contractors and outsourcing)
Production and service provision
Identification and traceability
Property belonging to customers or external providers
Release of products and services
Control of nonconforming outputs
Elimination and reduction of OHS-related hazards
Management of change
Emergency preparedness and response

Performance evaluation

Monitoring, measurement, analysis and evaluation:

Compliance evaluation
Customer satisfaction
Management review

Improvement:

Incidents
Nonconformities and corrective actions
Continual improvement

Module 1

TASKS OF THE INTEGRATED MANAGEMENT SYSTEM REPRESENTATIVE/COORDINATOR AND THEIR PRACTICAL IMPLEMENTATION

Content:

Organization and management of documentation and records
Organization and documentation of management reviews
Supervision of changes in the system and its integrity
Planning the development of the integrated management system
Management of objectives
Supervision of compliance evaluation in the environmental and OHS management systems
Evaluation and documentation of system effectiveness

Module 2

AUDIT MANAGEMENT

Content:

ISO 19011 – overview of guidelines for auditing management systems
Internal audit process
Design, management and improvement of audit programs in an integrated management system
Evaluation of auditor competencies and development of audit teams
Audits as a source of information in assessing system effectiveness
Communication with top management regarding audit results

Module 3

IMPROVEMENT ACTIONS

Content:

Initiating improvement actions
Supervision of corrective actions
Supervision of actions related to risks and opportunities
ISO 10012 in the area of complaint management
Handling internal and external nonconformities
Review of basic quality management methods and tools (SPC, MSA, FMEA, 8D, 5 WHY) in the context of the role of the management system representative/coordinator

Module 1

INTERNAL COMMUNICATION, COMPETENCE AND AWARENESS. MOTIVATION

Content:

Principles and channels of internal communication
Participation in managing employee competencies in the areas of impact on quality, environment and OHS
Employee development and their competencies
Planning and development of motivation programs
Role of the management representative/coordinator in developing awareness

Module 2

COOPERATION WITH EXTERNAL BODIES

Content:

Preparation for and cooperation during customer audits
Preparation for and cooperation during certification body audits
Certification processes
Review of standards related to external audits

Module 3

SUMMARY

Content:

Summary of the entire coaching scope
Examination

ADDITIONAL INFORMATION

We ensure that a large part of the training is devoted to exercises and practical workshops – this makes it easier for participants to remember new information.

The detailed scope of the training will be agreed upon after further analysis of training needs.

After the training, each participant will receive a certificate confirming completion of the training.

WHAT OUR CLIENTS SAY ABOUT US

We have been cooperating with PROQUAL continuously since 2016. All projects were characterized by diligent and careful preparation, as well as a flexible approach to our needs. PROQUAL consultants deserve special recognition for their extensive knowledge, training experience, and helpfulness. We wholeheartedly recommend PROQUAL as a proven provider of training and consulting services.

Sylwia Konsewicz

Training Specialist – RONAL Polska Sp. z o.o.
Training sessions conducted by PROQUAL are characterized by an excellent lecturer–participant relationship. Gaining knowledge during lectures and exercises is an enjoyable experience combined with the expected results. The sessions were organized in a clear and effective manner.

Jacek Tajchma

BURY Sp. z o.o.
Working with PROQUAL allows me to recommend them as a very reliable and professional provider, knowledgeable and applying modern techniques during training delivery. What sets PROQUAL apart is the quality of services, integrity, reliability, responsiveness, and professionalism

Kinga Krystek

Guillin Polska Sp. z o.o.
Training on quality management and specific customer requirements delivered by PROQUAL Management Institute met our expectations. The trainers present deep theoretical and practical knowledge, skillfully adapting the content to specific needs, which significantly increases the effectiveness of the training. We recommend PROQUAL Management Institute as a reliable partner in raising quality standards in the automotive industry.

Marcin Zieliński

HR Manager – Merit Poland Sp. z o.o.
PROQUAL conducted training for us in SPC and PFMEA, which stood out for the trainer's engagement and knowledge. The material was supported by many interesting industry examples, allowing participants to better understand the issues. We can wholeheartedly recommend working with PROQUAL

Paweł Chodnik

Manufacturing Engineering Manager – Electrolux Poland Sp. z o.o.
The training sessions were conducted very professionally. The topics were tailored to the participants’ level of knowledge and skills, which allowed for proper understanding of the issues. This was reflected in the evaluation surveys completed by participants, where the PROQUAL expert received very high scores.

Przemysław Zdeb

Head of Quality Assurance Department

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Management representative for systems compliant with ISO 9001:2015, ISO 14001:2015, ISO 45001:2018

Open training

IN-COMPANY TRAINING

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TRAINING PROGRAM

Module 1

Module 2

Module 3

Module 1

Module 2

Module 3

Module 1

Module 2

Module 3

ADDITIONAL INFORMATION

WHAT OUR CLIENTS SAY ABOUT US

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