CSR – training on specific customer requirements – Mercedes-Benz

The specific requirements training (CSR) course from the Mercedes-Benz Group (formerly known as Daimler) presents a range of requirements concerning, among other things, quality, processes and standards that suppliers working with this OEM must meet.

During the course, participants will learn how to analyse, adapt and implement Mercedes-Benz guidelines into their organisation’s management system. The training will also cover the MBST-compliant quality system, Mercedes-Benz’s APQP and PPAP requirements. Participants will also have the opportunity to work with the Mercedes-Benz portal and will be introduced to numerous practical examples that will prepare them to work independently.

The training is based on the latest requirements of the Mercedes-Benz Group 2022.

Open training

Join a group of participants from different companies and discover industry best practices.

Currently no scheduled dates.

Do you have any questions or are you interested in this topic?

TRAINING PROGRAM

For in-company training, the proposed program is a preliminary suggestion and can be freely adapted to the individual needs of the company.

The following program is indicative (the division into days is arbitrary) and the trainer adapts the course of the training to the specific characteristics of the group. Individual topics may be discussed at a different time or in a different form than indicated in the plan.

Module 1

INTRODUCTION TO THE SPECIFIC REQUIREMENTS OF THE MERCEDES-BENZ GROUP

Content:

Basic requirements
Structure of the requirements for suppliers
Implementation of the standard in the organisation. Specific requirements for the department: quality, purchasing, logistics and health and safety.
Customer specific requirements in relation to IATF 16949:2016.

Module 2

QUALITY SYSTEM ACCORDING TO MBST

Content:

MBST 13/16 Product manufacturing and approval process (PPF=PPAP).
MBST 14/04 Quality assurance.
BST 18/02 Warranty claims.
MBST 27/06 FMEA.
Q-HELP – Escalation system.
Process audit according to the Mercedes group.
Audit in accordance with VDA 6.3. including Q-HELP.

Module 3

REQUIREMENTS FOR PPAP AND APQP

Content:

Introduction to VDA MLA.
Required PPAP documentation including WEB standards.

Module 1

MERCEDES BENZ SUPPLIER PORTAL – SYSTEMS AND SELECTED APPLICATIONS

Content:

SQMS
e-SEP
START
EBSC
DocMaste
QEC-Tool
IBL

Module 2

PRACTICAL EXAMPLES

Content:

Case study based on examples

ADDITIONAL INFORMATION

The workshop is supported by a multimedia presentation and supplemented by exercises.
The theoretical part is interspersed with many examples.
The workshop can be conducted on real company examples.

After the training, each participant will receive a certificate confirming completion of the training.

The workshop is aimed at all those working in the automotive industry and supplying their products to the Daimler Group. It is particularly dedicated to quality management system plenipotentiaries, process owners/managers, auditors, specialists in all organisational areas.

WHAT OUR CLIENTS SAY ABOUT US

We have been cooperating with PROQUAL continuously since 2016. All projects were characterized by diligent and careful preparation, as well as a flexible approach to our needs. PROQUAL consultants deserve special recognition for their extensive knowledge, training experience, and helpfulness. We wholeheartedly recommend PROQUAL as a proven provider of training and consulting services.

Sylwia Konsewicz

Training Specialist – RONAL Polska Sp. z o.o.
Training sessions conducted by PROQUAL are characterized by an excellent lecturer–participant relationship. Gaining knowledge during lectures and exercises is an enjoyable experience combined with the expected results. The sessions were organized in a clear and effective manner.

Jacek Tajchma

BURY Sp. z o.o.
Working with PROQUAL allows me to recommend them as a very reliable and professional provider, knowledgeable and applying modern techniques during training delivery. What sets PROQUAL apart is the quality of services, integrity, reliability, responsiveness, and professionalism

Kinga Krystek

Guillin Polska Sp. z o.o.
Training on quality management and specific customer requirements delivered by PROQUAL Management Institute met our expectations. The trainers present deep theoretical and practical knowledge, skillfully adapting the content to specific needs, which significantly increases the effectiveness of the training. We recommend PROQUAL Management Institute as a reliable partner in raising quality standards in the automotive industry.

Marcin Zieliński

HR Manager – Merit Poland Sp. z o.o.
PROQUAL conducted training for us in SPC and PFMEA, which stood out for the trainer's engagement and knowledge. The material was supported by many interesting industry examples, allowing participants to better understand the issues. We can wholeheartedly recommend working with PROQUAL

Paweł Chodnik

Manufacturing Engineering Manager – Electrolux Poland Sp. z o.o.
The training sessions were conducted very professionally. The topics were tailored to the participants’ level of knowledge and skills, which allowed for proper understanding of the issues. This was reflected in the evaluation surveys completed by participants, where the PROQUAL expert received very high scores.

Przemysław Zdeb

Head of Quality Assurance Department

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CSR – training on specific customer requirements – Mercedes-Benz

Open training

IN-COMPANY TRAINING

TRAINING PROGRAM

Module 1

Module 2

Module 3

Module 1

Module 2

ADDITIONAL INFORMATION

WHAT OUR CLIENTS SAY ABOUT US

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